Privacy Policy

This Privacy Policy explains how Wrap It Up collects, uses, stores, and protects your personal information when you visit our website or place an order.

Wrap It Up operates wrap-itup.com and its related ordering channels.

For any privacy-related questions or requests, please contact us at customer@wrap-itup.com.

Information We Collect

Depending on how you use our services, we may collect:

Account and contact information, including your name, email address, phone number, and securely stored password. Order and delivery information, including billing details, recipient name, delivery address, delivery notes, gift messages, and order history. Payment information processed by our payment providers. We do not store your full payment card details. Technical information, including your device type, browser type, IP address, approximate location, pages visited, and cookies. Your marketing preferences.

How We Use Your Information

We use your personal information to:

Process, prepare, and deliver your orders. Create and manage your account, Wishlist, and order tracking. Send order confirmations and service-related communications. Send marketing communications only if you have chosen to receive them. Improve our website, prevent fraud, and comply with legal obligations.

Legal Basis for Processing

We process your personal information because:

It is necessary to fulfil your order and provide our services. You have given your consent. We have a legitimate interest in operating and protecting our business. We are required to comply with applicable legal obligations.

Sharing Your Information

We may share your information with:

Delivery partners. Payment processors and fraud prevention providers. Hosting, email, analytics, and customer support service providers. Government authorities or regulatory bodies where required by Egyptian law.

We do not sell your personal information to third parties.

Cookies

We use essential cookies to ensure our website functions properly.

We may also use analytics cookies to understand how visitors use Wrap It Up and improve their experience.

You can manage or disable cookies through your browser settings.

Data Retention

We retain account and order information for as long as necessary to provide our services, resolve disputes, and comply with tax and legal requirements.

Marketing information is retained until you unsubscribe or request its deletion, subject to any mandatory legal retention requirements.

Data Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no method of online transmission or electronic storage is completely secure. We encourage you to use a strong password and keep your account credentials confidential.

Your Rights

Subject to applicable Egyptian law, you have the right to:

Request access to your personal information. Request correction of inaccurate information. Request deletion of your account or certain personal information where legally permitted. Withdraw your consent to receive marketing communications at any time. Contact us with any questions about how your information is processed.

To exercise any of these rights, please contact us at customer@wrap-itup.com.

Children's Privacy

Our website is intended for adults placing gift orders.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The "Last Updated" date at the top of this page indicates when this policy was most recently revised.

Your continued use of our website after any updates have been published constitutes your acceptance of the revised Privacy Policy.